Hubert Debono, the General Manager of Embassy Hotel Valletta, has led a journey that spans over 25 years in the tourism industry.
From his start in hospitality management to his current position, Debono’s extensive experience has played a key role in shaping both his career and the success of The Embassy Hotel Valletta. Here he explains in his own words from where it started till today and the success of prevailing within the industry.
How it all started
I’ve had the honour of shaping the path of Embassy Hotel Valletta since its beginning. Equipped with hospitality management qualifications from ITS, I refined my expertise through diverse roles in Malta’s hospitality sector, including a significant period in London. Progressing from entry-level positions, I acquired invaluable experience in four hotels, including Malta’s largest one.
Resilience Amidst Challenges
Despite the challenges that have beset the tourism sector, particularly during the COVID-19 pandemic, Embassy Hotel Valletta has demonstrated remarkable resilience, as evidenced by the steady rise in occupancy rates. However, striking a balance between growth and sustainability remains a priority. Preserving Valletta’s rich heritage is integral to our guests’ unique experience, necessitating careful management of our expansion endeavours.
Harnessing Technology for Guest Satisfaction
Technology plays a crucial role in enhancing guest satisfaction at Embassy Hotel Valletta, and our partnership with Melita Business has been pivotal in streamlining our operations. One example is the integration of integrated IP boxes in our guest rooms, allowing guests to easily control various amenities like the TV, internet access, and room temperature from one intuitive interface.
Technology plays a crucial role in enhancing guest satisfaction at Embassy Hotel Valletta, and our partnership with Melita Business has been pivotal in streamlining our operations. One example is the integration of integrated IP boxes in our guest rooms, allowing guests to easily control various amenities like the TV, internet access, and room temperature from one intuitive interface.
Forging Future Partnerships
As we look to the future, strategic partnerships will become increasingly vital for fostering innovation and delivering exceptional service. Melita Business is a critical partner in our expansion strategies and migration towards cloud-based systems. Together, we aim to establish fresh benchmarks in hospitality, by providing outstanding guest experiences. By leveraging technological advancements, we streamline processes, reduce manual involvement, and minimise tasks that do not directly contribute to enhancing the guest experience. This approach allows us to allocate more time and resources towards activities that genuinely add value to our guests’ stay, ensuring that we meet the evolving needs of modern travellers while maintaining a focus on service excellence.